Everyone asks the same colleague.
The procedure is in a document, the team lead knows the exceptions, and the latest change is in an email.
Onboarding exampleKnow-how for expert and service teams
We organise your know-how so people and AI can use it.
Important rules and experience are often scattered across people’s heads, documents and emails. Together with your experts, we clarify and verify that knowledge and prepare it for everyday use.
We start with one recurring task, such as onboarding colleagues or applying the rules of a service. We agree the scope and how to assess the result in advance.
Does this sound familiar?
You have the knowledge. Finding it at work is harder.
It is unclear which rule applies.
Different versions of source material lead to different answers.
Conflicting rules exampleAI does not know how you work.
The answer sounds convincing, but misses an applicable rule or an important exception.
AI context exampleWhat you can receive
Rules your team can return to.
So people know what applies, why, and whom to ask.
For one agreed area of work, we prepare clear guidance: what applies, what it is based on, who decides on exceptions and how the content is updated. We adapt the format to how your team will use it.
- Terms and relationships
- Rules and exceptions
- Sources and their validity
- An update process
The result can support people’s work without AI. We can separately agree to prepare context for a selected tool where needed.
A first, self-contained step
Start by assessing one area of work.
Together, we review one recurring task, available material and the points where work gets stuck.
- What you receive
- An overview of sources and open questions, with a recommendation on whether and how far to proceed.
- What we need from you
- A person who understands the work, selected materials, and examples of routine and difficult situations. We agree the time needed before starting.
- How we assess the result
- You understand the findings and their sources. Uncertainty is marked, and the next step has a proposed scope.
The initial assessment does not automatically include implementation, integrations or operations. The conversation clarifies your needs; paid work has an agreed scope and terms in advance.
Services to suit your needs
Each step has its own result.
You do not have to commission a whole project. We select further work based on the assessment, its value and your team’s capacity.
Assessment of one area of work
For teams facing recurring uncertainty who need to identify the right first step.
See the deliverablesOrganising and verifying know-how
For teams whose rules and experience are scattered or contradictory.
See the deliverablesPreparing memory and context for AI
For teams with a specific AI task that needs their own rules and source material.
See the deliverablesBringing knowledge into team workflows
For teams that want to use prepared knowledge in a specific activity.
See the deliverablesMaintaining and developing knowledge
For teams whose rules, materials or use of knowledge are changing.
See the deliverablesA concrete illustration
How source material becomes usable guidance.
Choose a situation to see an illustrative work aid, rather than a live AI evaluation.
Illustrative situations / no client data
Team know-how
New colleagues need not ask every question again.
The procedure is in a document, the team lead knows the exceptions, and the latest change is in an email. We connect those pieces.
See a similar exampleRelated source material
Working procedureExpert experienceLatest change
Clear onboarding guidance
- One shared procedure with explained exceptions.
- A source and owner for important rules.
- Situations in which the team can test the procedure.
● Content reviewed by the domain owner
Current rules
Everyone needs to know which version applies.
When a rule changes, replacing a file is not enough. You need to know when it takes effect, whom it applies to and what must be checked again.
See a similar exampleRelated source material
Approved ruleValidity over timeA specific situation
Traceable rules and changes
- Different versions remain distinguishable.
- Uncertainties and conflicts have an owner.
- Changes are checked against agreed scenarios.
● Content reviewed by the domain owner
Material for AI
An agent needs to know your exceptions too.
A pile of documents does not explain which rule takes priority or when an agent should stop and ask a person.
See a similar exampleRelated source material
Verified materialDecision rulesPermission boundaries
Ready to test with an agent
- Relevant context for a specific task.
- Clear conditions, exceptions and escalation paths.
- A result checked against practical examples.
● Content reviewed by the domain owner
The illustrative outputs explain how we work. We develop and verify the actual content and scope with your team.
Verify together
Your expertise remains the foundation.
Choose a task.
We agree the area of work, domain owner, material and a result we can assess.
Clarify the rules.
Together, we verify meaning, sources and exceptions. Missing knowledge and conflicts remain visible.
Test its use.
We work through a routine and a difficult situation, then decide on the next step.
First step
Which area of work is slowing you down?
Just describe one situation. Please do not send confidential material or clients’ personal data at this stage.
Discuss one area of work
First, we clarify your needs and a suitable scope.